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Thank you for shopping at PlayNook.uk. We strive to provide a smooth and satisfying experience with every digital product you purchase. Please review our refund policy below.
All products on PlayNook.uk are digital and delivered electronically. Once a product (such as a game key, in-game item, or downloadable content) has been delivered to you, no refunds or exchanges are permitted unless required by law.
If you do not receive the product within 24 hours of completing your purchase, please contact our support team. If we are unable to deliver the product or provide an equivalent alternative, a full refund will be issued.
If a game key or activation code is found to be invalid or non-working, please notify us within 48 hours of purchase. We will verify the issue and, if confirmed, offer a replacement or full refund.
We do not issue refunds for accidental purchases, purchases made in error, or failure to meet system requirements. Please ensure all items in your cart are correct before checkout.
PlayNook.uk reserves the right to deny a refund if fraudulent or suspicious activity is detected on the account associated with the purchase.
If you have any questions or need assistance, please contact us at: