At PlayNook.uk, we are committed to delivering your order safely, quickly, and reliably. This Shipping Policy outlines how and when your items will be shipped.

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1. 📍 Shipping Locations

We currently ship to:

• All regions within the United Kingdom

• Select international countries (EU, USA, Canada)

If your location is not listed at checkout, please contact our support team.

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2. 🚚 Processing Time

• Orders are processed within 1–3 business days

• Orders placed on weekends or holidays will be processed on the next working day

• You will receive a confirmation email with tracking information once your order is dispatched

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3. 📦 Shipping Methods & Delivery Times

Delivery times are estimates and may vary based on location and customs processing.

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4. 🕵️‍♂️ Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track the shipment in real time.

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5. ❗ Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to:

• Weather conditions

• Postal service issues

• Customs clearance for international orders

We will notify you of any major delays affecting your order.

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6. 📦 Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue.

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7. 📫 Questions?

If you have any questions or concerns about shipping, feel free to contact our support team:

📧 Email: [email protected]