Shipping Policy
At PlayNook.uk, we are committed to delivering your order safely, quickly, and reliably. This Shipping Policy outlines how and when your items will be shipped.
1. 📍 Shipping Locations
We currently ship to:
All regions within the United Kingdom
Select international countries (EU, USA, Canada)
If your location is not listed at checkout, please contact our support team.
2. 🚚 Processing Time
Orders are processed within 1–3 business days
Orders placed on weekends or holidays will be processed on the next working day
You will receive a confirmation email with tracking information once your order is dispatched
3. 📦 Shipping Methods & Delivery Times
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Shipping | 3–5 business days | Free over £50 / £3.99 |
| Express UK Shipping | 1–2 business days | £6.99 |
| International Shipping | 5–12 business days | From £9.99 |
Delivery times are estimates and may vary based on location and customs processing.
4. 🕵️♂️ Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to track the shipment in real time.
5. ❗ Shipping Delays
While we do our best to ensure timely delivery, delays may occur due to:
Weather conditions
Postal service issues
Customs clearance for international orders
We will notify you of any major delays affecting your order.
6. 📦 Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue.
7. 📫 Questions?
If you have any questions or concerns about shipping, feel free to contact our support team:
📧 Email: [email protected]